My altafiber 4.0.10

Cincinnati Bell – Freeware – Android iOS
out of 6161 votes

Reliable Internet Service with My altafiber

Boris Weber

04/19/2025

My altafiber by Cincinnati Bell offers reliable and fast internet connections, making it a solid choice for both streaming and working from home, though customer service could use improvement.

My altafiber offers convenient access to all your account and services information. With the altafiber app, you can easily manage your altafiber phone, Internet, and Fioptics TV accounts right from your smartphone.

Billing and Payments:

Pay your bill
View billing and payment history
Set up and manage recurring payments using Autopay
Enroll in paperless billing using eBill
Access frequently asked billing questions

Account Management:

Register and manage your online profile
Set up notifications for billing, payments, and special offers, including upcoming promotions and events

Services:

Check your current services and available services for your address
View your Fioptics TV equipment and services, including channel lineup

Help Center:

Find quick answers to your billing, payment, and service questions
Troubleshoot basic service issues in real time
Access frequently asked questions

Contact Us:

Chat with a live altafiber representative for assistance with all service inquiries
Submit a question and receive a prompt response via email
24/7 customer service, sales, and technical support phone line available

Other Features:

Use Message Center to retrieve important messages from altafiber
Quick links to the Connect Cincinnati and Watch Fioptics* App
Interactive map for locating altafiber Stores and Payment Centers

Please note that My altafiber requires an active altafiber account. The app's functionality is based on your subscribed services. *The Watch Fioptics App requires a subscription to Fioptics TV.

Overview

My altafiber is a Freeware software in the category System Utilities developed by Cincinnati Bell.

The latest version of My altafiber is 4.0.10, released on 07/04/2024. It was initially added to our database on 09/27/2023.

My altafiber runs on the following operating systems: Android/iOS.

Users of My altafiber gave it a rating of 5 out of 5 stars.

Pros

High-speed internet access with reliable performance
Multiple service plans available to fit different needs and budgets
Good customer service and support options available
No data caps on internet usage, allowing for unlimited streaming and browsing
Offers bundled services (TV, phone) for additional savings
Local company with community involvement

Cons

Pricing may be higher compared to other internet service providers in the area
Limited availability in some rural areas
Contracts may include early termination fees
Installation fees may apply for new customers
Speeds may vary depending on location and network congestion
Equipment rental fees for modem or router may add to the overall cost

FAQ

What is altafiber by Cincinnati Bell?

altafiber by Cincinnati Bell is a high-speed internet service provider that offers various internet plans and fiber-optic solutions to residential and business customers.

How fast is altafiber internet?

altafiber offers speeds ranging from 100 Mbps to 2 Gbps, depending on the plan selected.

Is altafiber available in my area?

You can check the availability of altafiber service in your area by visiting the Cincinnati Bell website and entering your address.

What equipment do I need for altafiber?

You will need a fiber optic modem provided by altafiber, and you may also want a compatible router for Wi-Fi connectivity.

What is the installation process for altafiber?

The installation process typically involves scheduling an appointment with a technician who will set up the fiber optic service at your location.

Do I need a contract for altafiber service?

altafiber offers both contract and no-contract options, allowing you to choose the plan that best suits your needs.

Can I bundle altafiber internet with other services?

Yes, altafiber offers bundling options that include internet, TV, and phone services for added convenience.

What should I do if I experience issues with my altafiber service?

If you experience any issues, you can contact customer support through the altafiber website or by phone for assistance.

How can I pay my altafiber bill?

You can pay your altafiber bill online through their website, using automatic payments, or by mail.

What customer support options are available for altafiber users?

altafiber provides customer support via phone, online chat, and their website FAQ section.

Boris Weber

I am an editor at UpdateStar. I started as a support engineer, and am now specialized in writing about general software topics from a usability and performance angle among others. I telecommute from UpdateStar’s Berlin office, when I am not working remote as a digital nomad for UpdateStar. When I'm not analyzing the latest software updates, you can find me exploring new cities, immersing myself in local cultures, and discovering innovative tech trends across the globe.

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